Effective date: 1 September 2026
This privacy policy describes how Jingzhou Dotinch Daily Goods Co., Ltd. (referred to as DotInch, we, our or us) handles personal information when you visit our website at www.dotinch.buzz, contact our team, request catalogues, place an enquiry, or engage our daily goods and household supplies trading services. We respect your privacy and are committed to protecting the personal information you share with us.
This policy applies to all visitors to the website, to potential and current customers, to suppliers who work with us, and to anyone else who contacts our team by email, telephone or through our online contact form. By using this website or contacting us, you agree to the practices described in this policy. If you do not agree with any part of this policy, you should stop using the website and contact us with any questions you have.
We encourage you to read this policy in full so that you understand what information we hold, why we hold it and what choices are open to you. Where this policy mentions the company name, it means Jingzhou Dotinch Daily Goods Co., Ltd. and any business that works under the DotInch brand.
We collect only the information needed to respond to you, to provide our trading services and to keep the website working reliably. The categories of information we may collect include the following.
When you use our contact form, write to us, telephone us or request a catalogue, you may provide your name, email address, telephone number, the name of your company or store, and any message you choose to write. We treat this as the information you volunteer to us for the purpose of our reply.
When you browse the website, our servers and any analytics tools we use may record your internet protocol address, browser type, operating system, device type, pages visited, the date and time of your visit, the website address that referred you to us, and the approximate region where your device is located. This technical data helps us understand how visitors use the site.
When you correspond with us by email or telephone, we keep a record of that correspondence so that we can follow up on your enquiry, maintain a history of your account and provide consistent service on later contact.
We do not deliberately collect sensitive categories of personal data such as health information, ethnicity or beliefs, and we ask that you avoid sending such information to us unless it is genuinely necessary for the service you request.
We collect personal information through three ordinary channels. First, you provide information directly when you complete a form, send an email or phone our team. Second, we collect technical information automatically as you move through the website. Third, we may receive business contact details from a party that introduced us to you, such as a partner or a person who referred your store to our department.
We never purchase personal data lists from unknown third parties, and we do not scrape contact details from public sources for marketing without a proper basis. Our collections are limited to what is reasonably needed for the everyday operation of a household goods trading business.
If a third party or agent supplies us with contact details on your behalf, we rely on that party having gained your agreement to share them with us for the purposes described in this policy.
We use the personal information we collect for clear, limited purposes. These include responding to your enquiries, preparing price quotes and catalogues, arranging orders and dispatch, providing customer support, improving our website, and meeting our legal and accounting obligations.
More specifically, your details help us to identify what you need, recommend the right goods lanes, confirm quantities and lead times, prepare shipping documents for your consignments, and keep you informed about the progress of your order. We may also use aggregated, non-identifiable website data to understand which pages and product areas are most useful so that we can improve our content.
We do not sell your personal information to anyone, and we do not use it for unrelated advertising. Where we wish to send occasional service updates to existing business contacts, we base that contact on our legitimate trading relationship and give you an easy way to decline future updates.
We process personal information on a small number of lawful grounds. Most of our processing relies on your consent where you contact us voluntarily and share your details for a specific request. Where you enter into an order or supply arrangement with us, processing is necessary for performance of that contract, including producing invoices, packing lists and shipping documentation.
Some processing is based on our legitimate interests as a trading company, such as maintaining business records, preventing fraud, proving the security of our network and improving the website. Where we rely on legitimate interests, we balance those interests against your rights and freedoms and keep the data we hold to a minimum.
Finally, we process certain records to comply with legal obligations such as tax reporting, customs requirements and record-keeping rules that apply to businesses operating in China and trading internationally.
We keep personal information only for as long as it is needed for the purpose for which it was collected, or for as long as the law requires. Enquiry correspondence is kept for as long as we are actively discussing business with you, and for a reasonable period afterwards to manage any follow-on questions or complaints.
Order, invoicing and shipping records are kept for the longer period required by accounting and tax rules, because businesses must be able to demonstrate their transactions. Technical web logs are kept for a short period only, enough to maintain security and performance, before they are removed or anonymised.
When information is no longer needed, we delete it, anonymise it or dispose of it securely so that it cannot be recovered by accident. Our retention periods are reviewed on a regular basis to make sure we are not holding data for longer than necessary.
We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration and disclosure. Access to enquiry and order records is limited to the members of our team who need it to serve you, and our website is served over secure connections where sensible.
Passwords, where used, are stored securely and never echoed back to you. We train our staff on the importance of protecting customer information and on handling enquiries with care. No method of transmission or storage is completely infallible, so while we work hard to protect your data, we cannot guarantee absolute security against every possible threat.
If a data incident were to affect you, we would assess the risk, take steps to contain it and, where the law requires, notify you and the relevant authority without undue delay.
Our company operates from Jingzhou, China, and we trade with customers and suppliers around the world. This means that information you share with us, including our correspondence with international partners, may be processed and stored in China (CN) and in the countries of our service providers.
Where we transfer personal information across borders, we seek to apply safeguards that give your data a reasonable level of protection, and we keep transfers limited to those needed to provide the goods and support services you have requested. Website hosting and email handling may take place in locations outside your country of residence.
If you send us an enquiry from outside China, by doing so you understand that your information may be handled in China for the purpose of our reply and the delivery of the services described. Where local law gives you stronger rights, we will do our best to honour them.
Depending on where you live, you may have rights in relation to the personal information we hold about you. These commonly include the right to ask what information we hold, to request a copy, to ask us to correct mistakes, to request deletion where appropriate, and to object to certain uses of your data.
You may also withdraw any consent you gave us at any time, without affecting the lawfulness of processing carried out before you withdrew it. To exercise any of these rights, simply contact us using the details at the end of this policy and tell us what you would like us to do.
We will respond to your request within the time limits set by applicable law, and we will not charge a fee for a reasonable request. If we cannot act on a request, we will explain why. If you are unhappy with our response, you have the right to complain to a supervisory authority in your region.
Our website and services are directed at adults who buy and manage household goods, not at children. We do not knowingly collect personal information from children under the age of 16. Our contact form is intended for business and household purchasing enquiries, and we ask that children do not send us their details.
If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us using the details at the end of this policy so we can remove it.
Because our goods are everyday household items, they are not marketed to children through this website, and any packing or labelling for retail is handled in line with the regulations of the market being supplied.
This website may link to other websites, such as our messages to partners, payment or freight portals, or industry resources. Those external sites are not operated by us and have their own privacy policies. When you leave our website, we encourage you to read the privacy notice of any site you visit.
We are not responsible for the content or the privacy practices of external websites, and this policy applies only to information collected by us on this website or through direct contact with our team. A link to another site does not mean we endorse that site or its handling of your data.
If you follow a link from our site and are concerned about the content you find, please tell us so that we can consider whether the link remains suitable for our visitors.
We may update this privacy policy from time to time to reflect changes in our services, in technology or in applicable law. When we make a change, we will revise the date at the top of this page and, for significant changes, we will add a short notice at that time.
We encourage you to review this policy on a recurring basis so that you stay informed about how we look after your information. Continued use of the website after a change takes effect will be taken as acceptance of the updated policy.
Older versions of this policy may be kept on file for reference in case you need to see what applied at an earlier date.
If you have any questions about this privacy policy, about the information we hold, or about any rights you wish to exercise, please contact our team. You can reach us by email at care@dotinch.buzz or by telephone at +12708139626.
You may also write to us at Rm 1302, Unit 1, Building 2, Hengsheng Shijia, No. 69 Chanling Avenue, Douhudi Town, Gongan County, Jingzhou - 434000, China (CN). We will aim to reply to all privacy requests within a reasonable period and usually within thirty days.
Thank you for trusting DotInch with your enquiries. We will always treat the details you share with us with care and responsibility.